Virtual Session Archives

Virtual Session Archives

During the COVID-19 crisis, The Academy has served as a central point for knowledge exchange and problem solving among the nation’s Leading Health Systems. Informed by the unique insights gleaned from these frequent executive interactions, we will provide an analysis of the key learnings from the C-suite with an emphasis on the strategic and financial investments members are making as they chart a course for both business and care delivery.
Recording
Across the country, health systems are pivoting to dual systems of care—fortifying capacity and capabilities required for managing COVID-19 while restarting and supporting all other parts of the care delivery enterprise. The evolving pandemic trajectory and challenging economic headwinds make the path forward bumpy and uncertain. In this session, Nathan Bays, Citi, will share the latest policy elements, financial market forecast, and perspectives on provider responses to the pandemic to help health system and industry members chart their course.
Recording
The COVID-19 pandemic has taken an enormous emotional toll on health care workers, including those who deliver care and those who support the front line. Effective energy and stress management is key to preventing burnout, improving quality of life and ultimately bouncing back stronger after recovery. In this session, executive leaders will learn from Raphaela O’Day, Ph.D. of Johnson & Johnson’s Human Performance Institute, on how to redefine stress and to adopt “strategic recovery” –critical for personal resilience and for supporting the broader team. Daryl Tol, President & CEO of Advent Health, Central Florida Division will also share his personal journey and how his health system has applied these principles in practice.
Recording and Whitepapers
Swift response to any crisis requires the right structures to anticipate internal and external threats, monitor situations as they unfold, and activate teams across the system. HCA Healthcare—with over 185 hospitals nationally—operates one of the nation’s leading emergency operations centers. In this session, Michael Wargo, VP of Enterprise Preparedness and Emergency Operations, will discuss how HCA has approached the pandemic from prep through recovery, including the role of its strategic partnership with GE in providing uninterrupted care during a crisis.
Recording and Slides
Understanding the consumer mindset is critical in planning for a resumption of non-COVID-19 healthcare activities. Over the last several weeks, Boston Consulting Group (BCG) surveyed thousands of healthcare consumers to gain insight into public perceptions and attitudes around rescheduling necessary care, and what key messaging and tactics are most impactful. In this virtual briefing, BCG’s Josh Kellar and Ania Labno will share the data obtained and lead a discussion on forecasting the demand rebound and understanding the role of human-centered design and communication in deploying digital and physical solutions to reengage the healthcare consumer.
Recording, PPT, and Whitepaper
Since the early stages of the COVID-19 crisis, The Academy has served as a central point for knowledge exchange and problem solving among the nation’s Leading Health Systems. Informed by the unique insights gleaned from these frequent executive interactions, The Academy will provide a summary of COVID-19 business recovery plans across members, key learnings from the C-suite, and areas of opportunity for support and partnership.
Recording and PPT
COVID-19 has upended mainstream care delivery; it’s simply not possible to look at healthcare in the same way anymore. There has been a ‘forced trial’ of telehealth, and other remote connections that expand access to care while safeguarding HCPs. While catalyzed by COVID-19, the virtual health transformation is bigger than the pandemic, with important implications on workflow and operations across the health care delivery continuum. In this session, Philips will share their expertise and insights from working with health systems to customize multi-disciplinary models of care.
PPT
Following the initial pandemic surge, health systems are revisiting financial and care delivery models, planning for dual systems of care to support the needs of COVID and non-COVID patients. In this session, Gerald Merklaus, David Gaydosh, and Sonal Kathuria, Managing Directors, Accenture, will share insights into business recovery for leading health systems, including strategies for protecting the balance sheet and key payer developments that will impact provider economics.
Recording and PPT
This CFO-only session will serve as an opportunity for members to share learnings with each other, discuss frameworks and strategies, and review forecasting assumptions. Alice Pope, CFO at Inova, will share her insights into Inova's response and planning and help moderate a round-table discussion. We will review preliminary survey results as well.
Takeaways
As healthcare organizations plan for stabilization and recovery from the initial COVID-19 surge, it is critical to focus on the near-term financial recovery while also considering how shifts in the market create opportunity for near-term and long-term growth. In this session, Andy Waldeck, Larry Stuckey, and Amanda Bonser from Huron will share a progressive recovery framework and provide insights into ramping up ambulatory and elective cases and optimizing federal funding.
Recording and PPT
Throughout the crisis, The Department of Justice has been active in investigating and prosecuting unlawful acts that exploit Leading Health Systems and other care providers. In this discussion, William (Bill) Hughes, Associate Deputy Attorney General, Department of Justice, will provide an overview of his agency’s actions in the context of the supply chain, including address hoarding, fraudulent product claims, and price gouging.
Recording and Takeaways
During this virtual townhall, Oncology Service Line Leadership from SCL Health will lead a discussion around key decisions and challenges for the service line related to COVID-19 response, including: postponement of screening and treatment options, exploring alternative treatment methods, and transitioning to virtual visits. We will then have Q&A and open dialogue for the group to discuss common challenges and lessons learned while navigating this unprecedented pandemic.
Takeaways
During this virtual townhall, Oncology Service Line Leadership from SCL Health will lead a discussion around key decisions and challenges for the service line related to COVID-19 response, including: postponement of screening and treatment options, exploring alternative treatment methods, and transitioning to virtual visits. We will then have Q&A and open dialogue for the group to discuss common challenges and lessons learned while navigating this unprecedented pandemic.
Takeaways
During this virtual townhall, Chief Learning Officers will convene to discuss their role and how learning is changing in the COVID-19 environment. Key discussion areas will be what the pandemic looks like for Leading Health Systems, top priority areas for learning functions, and how the group has handled myriad topics such as well being, virtual learning and work environments, and redeployment of staff.
Takeaways
Amid COVID-19, CMS and the Joint Commission have evolved guidelines and waivers to ease administrative burden on providers as they adapt capacity for the pandemic. These are well-intended and mostly welcomed changes; however, health systems must adapt to the evolving guidelines while minimizing long-term risk for costly violations. In this session, two JLL leaders—Katherine Tolomeo, former Joint Commission expert and Kimberly Lamb, former Director of Corporate Real Estate for Ascension—will lead a discussion on how to embrace space planning adaptability while staying on top of the regulations.
Takeaways
Banner Health is finding creative ways to use technology to connect with potential donors and to build and maintain relationships as well. As Philanthropy teams have moved to working virtually, technology will facilitate the creation of new processes and will help our leaders adjust and pivot more quickly. In this Townhall, we will discuss how health systems are using technology to find novel ways to connect with prospects and donors, and if there are new metrics being used to track fundraising efforts.
Takeaways
Dr. Amy Compton-Phillips, EVP and Chief Clinical Officer at Providence St. Joseph Health, will share how Providence is responding to the COVID-19 crisis—and what comes next. Amy will share how Providence is preparing for the possibility of a second wave of cases, expanding the role of clinical research in improving care of COVID-19 patients, developing a framework for addressing patient care needs beyond the pandemic, and thoughts on how the pandemic will shape lasting care transformation.
Takeaways
During this virtual Town Hall, Theresa Brodrick, Executive Vice President and Chief Nursing Executive at Hackensack Meridian Health, will start the discussion by sharing some of the successes, challenges, and major lessons learned during the COVID-19 response. Serving the state of New Jersey, and surrounding areas, Hackensack Meridian Health is located in one of the nation’s hardest hit areas for the COVID-19 outbreak. With a CNO-only audience, our goal is to use this time to discuss challenges and opportunities specific to nursing such as preparing for the surge, shortages in supplies and staffing, extra precautions for the behavioral health patient population, and general workforce safety.
Takeaways
The COVID-19 pandemic has served as a catalyst for the rapid expansion and deployment of virtual health services across the nation’s Leading Health Systems. In this discussion, Dr. Martin Doerfler, SVP, Clinical Strategy and Development, Associate CMO, Northwell Health, will share Northwell’s telehealth strategy across ambulatory and inpatient care sites.
Takeaways
As COVID-19 peaks across the country, how are health system leaders addressing the current technological needs while looking towards the future? How will Leading Health Systems apply the tools and practices being used to address COVID-19 to long term solutions? With the advancement of bots for service desks to remote work infrastructure, how are health system leaders addressing infrastructure as a service? Join your peers as Andrew Rosenberg MD, CIO, University of Michigan Medicine leads the group in discussion around these topics through the lens of a CIO as well as general lessons learned from the front lines.
Takeaways
During this virtual Townhall, Heather Brace, SVP and Chief People Officer, and Sue Robel, SVP of Clinical Operations and Chief Nursing Executive, Intermountain Healthcare, will start the discussion by sharing collaborative approaches between HR and nursing. Key topic areas will include, bonus/merit policies, staffing shortages, the return to work process, policies to address retention, furlough pay, and general workforce safety.
Takeaways
Amid COVID-19, US Acute Care Solutions (USACS) has continuously refined treatment protocols to best serve their 6 million patients across 20 states of operation. In this discussion, Amer Aldeen, M.D., CMO of USACS and multi-time guest on MSNBC and other national news outlets during the pandemic, will discuss the organization’s PPE and medication protocols, strategies for creating inpatient capacity, and ways to address the key challenges they’ve encountered across their EDs.
PPT
Since the early stages of the COVID-19 crisis, The Academy has served as a central point for knowledge exchange and problem solving among the nation’s Leading Health Systems. Informed by the unique insights gleaned from these frequent executive interactions, The Academy will provide a summary of top COVID-19 response and recovery challenges, key learnings from the C-suite, and areas of opportunity for support and partnership.
PPT and Recording
Understanding the financial and workforce implications of the COVID-19 pandemic are immediate imperatives for the nation’s Leading Health Systems. In this virtual Townhall, Doug Smith and Wendy Chandler, CFO and CHRO, INTEGRIS, will lead a dialogue on top challenges related to staffing, financial modeling, and scenario planning.
Takeaways
Led by Jon McManus, Sharp HealthCare and Monique Hart, Piedmont Healthcare, The Academy’s Technology Groups will gather to discuss COVID-19 related technical challenges, including predictive modeling, use of data, and communications.
Takeaways
Efficient and effective surge capacity management is a core competency for Leading Health Systems to successfully manage the influx of new patients. Mudit Garg, CEO, Qventus will share learnings on proactive capacity planning.
PPT
Pooja Kumar, M.D., Partner, McKinsey and Company, will lead a discussion with Academy members to provide an update on the disease to date, insights on potential scenarios, and actions US healthcare providers and payers may consider.
PPT and Recording
During this CHRO town hall call, Kevin Brady, Ph.D., Chief Human Resources Officer, Advocate Aurora Health, will update the group on the current COVID-19 impact on the system, the items the leadership team is prioritizing, and the challenges encountered and how they have been addressed and resolved so far.
PPT
Dr. Tom Balcezak, SVP and CMO, and Beth Beckman, CNE, Yale New Haven Health, will moderate a group discussion on latest approaches to COVID-19 preparedness and response. Key topics will include, human resources/internal operations, capacity planning, communication strategies, and supply chain challenges.
PPT