General Guidance

• Task Force Structure and Responsibilities (The Academy)
• Healthcare Planning Checklist (HHS)
  A comprehensive checklist to evaluate all key elements of pandemic plan and response
• Current Emergencies and Federal Guidance (CMS)
  Information, guidance and updates about natural disasters, man-made incidents, and public health emergencies that are happening now
• Public Health Communicators Guide (CDC)
  Information for guiding communication strategies before, during, and after an outbreak
• Health Care and Crisis Standards of Care for COVID-19 (National Academy of Medicine)
  Guidance on crisis standards of care including PPE, critical care, ED, and outpatient capacity
• US Healthcare Provider and Payer Preparedness (McKinsey)
• Information Technology COVID-19 Response Guide (UW Medicine)

Pandemic Plans

• Hospital Pandemic Influenza Planning Checklist (CDC)
• COVID-19 Toolkit (Massachusetts General Hospital)

Sample Health System Resource Centers

• Johns Hopkins
  Detailed information for the public, resource network for health professionals, and latest news resources
• Cleveland Clinic
  Comprehensive, easy to navigate site with prominent placement of virtual visit and appointment scheduling
• Massachusetts General Hospital
  Comprehensive resources with several in Spanish, practical guidance on numerous issues, includes a media coverage section
• Nebraska Medicine
  Distinct, comprehensive resource pages for community and health care providers, including numerous resources for providers
• UW Medicine
  Comprehensive site with resources for public and providers

Patient Communication and Visitor Policies

• Restart Elective Services: Patient Engagement & Communication Strategy (The Academy)
• Patient Referred for Screening Instructions Letter (Yale New Haven Health)
  Step-by-step instructions and expectations for screening
• Communication Tips for Providers (VitalTalk)
  A downloadable playbook of communication tips for frontline providers, including translations and specialty-specific resources
• Top 3 Actions to Support Safe, Exceptional Care in Crisis Situations (Press Ganey)
  Key insights into high-leverage skills for caregivers
• Call Scripts for Clinics (Intermountain)
  Decision-tree style script for triaging patients
• Call Scripts for Community Members (Intermountain)
  Guides patients to most appropriate self-care or medical care
• Visitor Requirements Talking Points (Intermountain)
  Scenario-based scripting for visitor restrictions at hospital and clinics
• Posters and Signage for Clinic and Hospital Settings (Intermountain)
• Visitor Guidelines (Johns Hopkins)
• Visitor Requirements Talking Points (Intermountain)
  Scenario-based scripting for visitor restrictions at hospital and clinics
• Preparing for Your Telemedicine Visit (Mytonomy)
  Video for patients explaining concept of telemedicine and when it’s appropriate
• Home Discharge Checklist for Patients with COVID-19 (UW Medicine)

Data and Dashboards

• Global Cases of COVID-19 (Johns Hopkins)
  Interactive map to track outbreak by country and region
• CDC FluSurge 2.0 (CDC)
  Spreadsheet-based model to estimate surge in demand for hospital-based services
• Personal Protective Equipment (PPE) Burn Rate Calculator
• COVID-19 Health System Capacity Model (Qventus)
  Adaptation of CDC’s FluSurge 2.0, including regional data and assumptions specific to COVID-19
• COVID-19 Hospital Impact Model for Epidemics (CHIME) (Penn Medicine)
  Tool that leverages SIR modeling to assist hospitals with capacity planning
• Hospital Beds Pandemic Model (Array Advisors)
  Editable, downloadable model showing availability of med/surg and ICU beds
• Estimates of Predicted Health Service Utilization and Deaths due to COVID-19 (IHME)
  Referenced in a White House press briefing as the “Chris Murray Model,” IHME’s COVID-19 projections show demand for hospital services in each state.
• COVID-19 Case Volume and Trends Data  (1Point3Acres)